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WHY NSR
NSR provides the gold
standard in refurbished systems at the
most competitive prices available today
and backed by our industry leading 4-Part Guarantee.
We combine this dedication to quality with
the technical expertise needed to
configure the right solutions to fit your
needs. Our extensive inventory of quality
equipment will qualify for the
manufacturer’s maintenance agreement and
is further backed by our unparalleled
commitment to your total satisfaction.
Our 4-Part Guarantee
sets NSR apart from all others in the
industry and includes:
CONFIGURATION
GUARANTEE: We have the
technical expertise and experience to
identify the right system, upgrades,
features, and options to meet your
requirements. With NSR you can be certain
you will receive a complete system
solution resulting in a smooth and timely
installation, without unexpected delays in
your systems deployment. Find out more>>
REFURBISHMENT
GUARANTEE: All our
systems are put through an 8-Point
Refurbishment Process. You can be
confident that you’re getting the highest
quality refurbished systems money can buy.
Find out
more>>
MAINTENANCE GUARANTEE:
Every system sold by NSR is guaranteed
eligible for the manufacturer’s standard
maintenance agreement. You can rest
assured our systems will be maintained by
the manufacturer or a 3rd party
maintenance provider. Find out more>>
SATISFACTION
GUARANTEE: We go one
step further by backing every piece of
equipment with our own warranty. 100%
satisfaction is our commitment to every
single customer. Find out
more>>
We learned along time
ago the key to a successful installation
and a happy customer was to do our
homework up front... at the Requirement
Definition stage. That’s why we are
passionate about talking with your
engineers early in the process to help
strategize and identify the right system
and the associated options and features
that may be required in order for a system
to fit into your new or existing computing
environment.
We will setup a
no-charge Systems Assurance Review
with you, your engineer(s) and an NSR
Specialist. The purpose of this review is
to walk through a variety of topics to
ensure all bases are covered and all
possible options are considered. Topics
may include:
•
Needs Assessment
•
Hardware/System Configuration
•
Configuration Validation
• Software
Environment
•
Interoperability Pre-Requisites (i.e.
Networks, Storage, Peripherals, Systems)
• Site
Requirements(i.e. Power, Voltage, AC,
Backup, Cabling)
• Delivery
Considerations (physical and timeframe)
• Network
Environment
•
Installation Issues and Planning
• Maintenance
Considerations
• Push/Pull
Deployments
• Timeline
Planning
•
Documentation
You must remember,
your organization may install a few large
systems a year. NSR can provide hundreds
of refurbished systems a year to our
customers. We have learned from past
experiences. This is what we do all day,
every day. The bottom line is this
methodology results in the right
configuration the first time. Not after a
system has already been delivered and
everyone finding out an interface was
never spec’ed into the system or that
cables were not ordered. This just results
in installation delays, missed deadlines,
lost productivity and lost revenues!
Let us guarantee your
configuration by holding a Systems
Assurance Review on your next system
requirement.
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Our 8-Point
Refurbishment Process is the most
comprehensive in the industry and
includes:
1.
System Inspection:
When equipment is received, it is fully
inspected for cosmetic damage or
imperfections. We also inspect each system
component for its proper visual operation.
2. System Test:
Each system is tested using sophisticated
diagnostic tools to validate that each
component meets its manufacturer’s
standard operational specifications and
that its sub-assemblies are working
properly.
3.
Diagnosis: Results of
the physical inspection and system test
are reviewed and validated. If a system or
an individual component does not meet the
manufacturer’s operational specification
or visual operation, then the system is
slated for NSR’s repair/replacement
procedure.
4.
Repair/Replace Process:
The defective component or system is
repaired or replaced using only OEM parts
and components that are pre-tested in
advance and prior to installation. This is
to ensure the highest quality and
reliability of each system repaired as
well as ensuring every system and its
components are guaranteed to qualify for
the manufacturer’s standard maintenance
agreement.
5. Physical
Appearance: Every
system is thoroughly cleaned to bring back
a “like new” appearance. If significant
blemishes exist, then the exterior
panel(s) or enclosure will be repainted to
match the original manufacturer color. Any
exterior damage to a system will result in
the replacement of that damaged panel(s)
or enclosure.
6.
Final Testing: A
battery of tests are performed on each
system. This includes tests to validate
all interfaces, sub-systems,
interconnects, panel lights, latches,
hinges, casters and other components, in
order to validate their proper working
condition. This process not only tests the
system as a standalone device, but its
interoperability with other devices
directly attached or on a network (as
applicable).
7.
Shipment Prep: A final
inspection is performed on the system as
well as the incorporation of any
applicable manuals, cables, media,
mounting hardware and external
sub-systems/options. This is all matched
up against each line item on the original
order to validate the system is complete
and ready for the packing process.
8.
Packaging: All
systems/components are properly packaged
using the appropriate packing material
(i.e. bubble wrap, foam, airbags, etc.)
and prepared for shipment based upon the
systems dimensions, weight, method of
shipment, and delivery timeframe. All
shipping precautions are taken to ensure
minimal movement within the box or crate.
Palletization, crating and banding are
used whenever needed to ensure a safe and
event-free delivery. Proper care is taken
to utilize only qualified shippers and
carriers experienced in transporting
computer related equipment.
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NSR guarantees every
system we sell will qualify for the
manufacturer’s standard maintenance
agreement. Any system you acquire from NSR
will either qualify for a new or existing
maintenance contract with the manufacturer
or a 3rd party maintenance provider.
Once you receive your
system, contact your maintenance provider
and advise them you would like to put your
system under a maintenance agreement. The
maintenance provider will most likely add
the system under your existing maintenance
agreement or may perform an inspection
prior to acceptance under maintenance.
This is a normal procedure performed by
the maintenance company in order to
confirm the equipment meets their
specifications for maintainability.
If, during the
inspection, the maintenance provider has
any questions, NSR will be available to
answer them. If for any reason, they
determine the system does not qualify for
maintenance, then NSR will be ready to
replace and/or repair the system or its
components immediately. All you need to do
is coordinate the initial introduction and
communication between NSR and your
maintenance provider.
Our bottom line
promise is each and every system you
acquire from NSR can be placed under a
maintenance agreement, just like a new
system! This gives you the peace of mind
of knowing if anything goes wrong with the
equipment after acceptance for
maintenance, the manufacturer will repair
the system.
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All equipment you
acquire from NSR comes with our own 100%
Satisfaction Guarantee. Every system comes
with a 30 to 90 day warranty (see below),
which is above and beyond its eligibility
for maintenance by the manufacturer.
NSR
Warranty
| |
IBM Corporation |
30 days |
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Cisco
Systems |
90
days |
| |
Hewlett
Packard |
30
days |
| |
Compaq |
30
days |
| |
Emulex |
30
days |
| |
Nortel
Networks
|
30
days |
| |
All
Other Manufacturers |
30
days |
Our objective is to
establish long term relationships with
every customer. We want you to be 100%
satisfied with our equipment, our service,
and our company. That's why, if you have
any problems during our warranty period,
just give us a call. We will immediately
address your concerns. Our unwavering
commitment to your total satisfaction is
why you can always trust NSR.
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